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Terms & conditions

Welcome to Shivani Enterprises. Shivani Enterprises reserves the right to update or modify these Terms and Conditions at any time without prior notice to you, and we encourage you to review these Terms and Conditions whenever you use this Site.

File Requirement

We accepts the following file types:
Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Quark Xpress, Corel Draw for another file will be extra charge

CMYK Color Mode:

The CMYK color model involves a 4 color process including Cyan, Magenta, Yellow and Black. All artwork and images must be provided in CMYK color mode for all color side(s) and gray scale for the backside (if you choose 4/1).

We Require RGB-to-CMYK Conversion of Your Images:

You must convert all of the images from RGB to CMYK before sending them to us. When we receive RGB images, it is our policy to try and convert your RGB images to CMYK, without contacting you about the format of your submission. Please note that conversion to CMYK may cause colors to shift. During the CMYK conversion, we do our best to closely match the colors in your order. However, Shivani Enterprises in no way guarantees that the colors in your converted file will exactly match the colors of the images that you submitted to us in RGB format. We will not be responsible for any imperfections due to your images being sent to us in RGB format, as we require RGB-to-CMYK conversion of images.

Resolution:

All artwork must have a minimum of 300 DPI resolution.

Raster graphics, such as TIF and JPG files must have a minimum resolution of 300 DPI (dots per inch). Images with less than 300 DPI will reproduce poorly on the press, causing the image appear fuzzy and pixilated.

When we receive low resolution images, it is our policy to try and convert all low resolution images of 200 DPI or greater to 300 DPI, without contacting you about the format of your submission. We will not be responsible for any imperfections due to submission of a low resolution image, as we require all artwork to have a minimum of 300 DPI resolution.

You should not use any images from an Internet website, because the Internet displays images at 72 DPI, which is low resolution and may result in loss of quality. You should also not try to increase the resolution from a low resolution image to a higher one by increasing the DPI, because this too will create a loss of quality.

Outlined Fonts & Strokes:

When submitting EPS or PDF files to us, you must convert your fonts and strokes into outlines. Outlining eliminates the need to send fonts along your files, while maintaining a nice, crisp typeface. Outlining fonts may also avoid any problems associated with Identity-H.

Be sure to save your original file (with Live Fonts) separate and apart from the version you outlined for printing, because if you save over your original document with the outlined version you will no longer be able to edit the text.

Transparencies:

We accept files with transparencies for printing. We recommend that you flatten all submitted transparencies in order to avoid any possible problems. If you do not flatten your transparency, we may flatten your transparency for you without contacting you about the format of your submission and advance your job to print. Shivani Enterprises is not responsible for the outcome of your transparency image.

Transparencies are caused by shadows, glows and transparent objects created in a vector based platform such as Illustrator and InDesign. If a file containing transparency problems is printed the result will be a white box under the transparent object.

Overprint:

When an object(s) is set to OVERPRINT, any object directly underneath it will print on top of it. It is highly recommended to turn off OVERPRINTS that may be on any object(s) or text.

Rich Black:

FOR SOLID BLACK BACKGROUND:

When you want an area of solid black within your document, use Rich Black, as represented by C:50% / M:50% / Y:10% / K:100%, because using 100% black (K) only and not a solid saturated black will result in a dull black.

FOR SOLID BLACK TEXT:

When you want your text to be solid black, use these percentages: C: 0% / M:0% / Y:0% / K:100%, because using the percentages for the Solid Black Background, immediately above, on text, will result in offsetting.

Bleeds, Safety Zones and Borders:

All bleeds should be 1/8 of an inch (0.125) all around. If your submitted files are missing a bleed, it is our policy to try and .TIF your files, in order to correct the problem, without contacting you about the format of your submission to print. Shivani Enterprises will not be responsible for any imperfections due to your submitted files missing a bleed, as we require print ready files.

Due to slight shifting that may occur during cutting, it is not recommended that you add a border, as we do not guarantee that your border will remain the same size after cutting.

In order to prevent your image (text or picture) from being trimmed or cut off, the image must be 1/4 of an inch (0.25) from the edge of your layout.

Any images that are meant to extend into the edge of your design must extend into the bleed area, within 1/8 of an inch (0.125).

Links:

It is recommended that you embed your linked files, rather than linking them directly to the document.
If you do not wish to embed the linked files, you may choose to create a Press Quality PDF of your document instead.

Spot UV:

When submitting a job requiring Spot UV coating, you must provide a Spot UV Template File, in addition to your printing file(s) containing your artwork. On the Spot UV Template File, use 100% Black (K) to instruct us on where the UV coating should be applied and White for the portion without UV coating.

We also offer varying degrees of Spot UV coating. This means that you control the percentage of UV coating applied to your print project. For example, you may change the 100% Black (K) on your Spot UV Template File to only 20% Black (K).

Sending Files:

We require you send one file per side. Files sent with both front and back on one page will not be accepted. We want you to be happy with your print job, so please, take the time to prepare your file properly. We are not responsible for files printed incorrectly when the customer provides the artwork. We will not be responsible for any imperfections due to your images being sent to us in RGB format. Shivani Enterprises is not responsible for any color shifts that may occur if file is sent in RGB color mode or any images printed fuzzy because of low resolution.

Proof & Color

You will receive a PDF proof as soon as possible. You are 100% responsible for your approved art work. Please proofread all layouts carefully.

Shivani Enterprises will reproduce color from submitted transparencies, slides, photos, or digital layouts as closely as possible, but cannot exactly match color and density because of limitations in the printing process, as well as neighboring image ink requirements.

We do not guarantee the accuracy of color reproduction from digital files. We accept no responsibility for color variations between submitted images and the actual artwork or product they represent.

Quantity

The finished quantity of your printing order may be either 10% more or 10% less than the quantity you placed an order for. We do not guarantee the exact quantity amount that you placed an order for. Variations in quantity amounts are very common in the printing industry. As such, we are not responsible for reprinting your order.

Turnaround Time

We understand the importance of a speedy turnaround and our team of devoted members works hard to get your product to you in a timely fashion.

Turnaround refers to business days and does not include holidays.

Turnaround begins the first full business day after we receive your proof approval. We do not guarantee our turnaround dates as they are estimated dates.

Approved files must be submitted before 9.30 A.M. Business day will be count from same day. Order will be shipped next day after 9.30 A.M. for one business day turnaround

Business Turnaround includes printing, cutting, and binding. Does not include design, mailing, or Transit times.Saturday, Sunday and holidays observed are not counted towards turnaround.

Production turnaround starts when customer approves final proofs with Hard copy or soft copy with attachment. Customer is 100% responsible for proof-ready notification.

Shivani Enterprises assumes no responsibility for delays caused by carriers or consequential damages arising out of an untimely delivery. Unforse event, including but not limited to, natural disasters and equipment malfunction may cause your order to not be ready by our estimated date.

Pick up/Shipping Information

During checkout, you can choose courier or pick up your order from our mentioned office address

On the day that your order is shipped out from our office, we will email you a real-time tracking number to the email address on your order form.

Returned/ Non-Deliverable Packages:

When a package is returned or not delivered due to an error made by the customer when submitting his/her shipping address, Shivani Enterprises will reship the package with the corrected address, charging an additional shipping fee, as well as, any difference in shipping costs assessed to a new address.

If you need to make a change to your shipping address, or in your method of shipment, we will add extra charge to your order.

Miscellaneous

The captions in these Terms and Conditions are only for convenience and do not, in any way, limit or otherwise define the terms and provisions of these Terms and Conditions.

None of the Covered Parties are responsible for any errors or delays in responding to a Request caused by an incorrect email address provided by you or other technical problems beyond their control.

Approval

I agree to be bound by all of the terms and conditions listed below:

  • I have verified that the spelling is correct.
  • I have verified that the document has been set up properly.
  • I understand that the online proof predicts the design layout and text, but NOT THE COLOR DUE TO SOME SHIFTING THAT MAY OCCUR DURING PRINTING.
  • I understand that Shivani Enterprises DOES NOT GUARANTEE the accuracy of its printing reproductions, particularly with respect to color variations.
  • I understand that IN NO EVENT WILL A REPRINT OR A REFUND BE HONORED FOR A DISPUTE REGARDING COLOR VARIATIONS.
  • I understand that there is a possibility that on some cards coated with UV (Ultraviolet) coating on both sides, there may be some shifting during cutting and that both sides may slightly be off-center, particularly if I have included a border against Shivani Enterprises recommendations.
  • I understand that Shivani Enterprises does not guarantee its turnaround dates, as they are estimated dates and turnaround may be lengthened for a variety of reasons.
  • I understand that the online proof predicts the design layout and text, but NOT THE COLOR DUE TO SOME SHIFTING THAT MAY OCCUR DURING PRINTING, AS WELL AS THE FACT THAT COMPUTER MONITORS GENERATE COLOR BASED ON LIGHT, BUT PRESSES ARE UNABLE TO USE LIGHT AS INK.
  • Shivani Enterprises products are printed using the CMYK color mode. The CMYK color model, available online, involves a 4-color process including Cyan, Magenta, Yellow and Black. It is important to note that since a computer screen generates color through light and a press cannot use light as ink, all print products will be printed using the CMYK color mode. Shivani Enterprises accepts no responsibility for color variations between the online proof and the actual product it represents.
  • I understand that IN NO EVENT WILL A REPRINT OR A REFUND BE HONORED FOR A DISPUTE REGARDING COLOR VARIATIONS.

Order Refusal & Violation of Copyright:

Shivani Enterprises reserves the right to refuse to print anything improper or known to be illegal. Shivani Enterprises is not liable for any damages resulting from violation of copyright laws or illegal use of trade names, slogans, photographs, graphics, original artwork or any creative work provided by the client to Shivani Enterprises. The customer guarantees and is fully responsible for the legal title of all materials submitted to Shivani Enterprises for printing, design or any other services that we may provide.

Limitation of Liability:

In no event will Shivani Enterprises be liable for any damages, including without limitation direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this site or any linked site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system.