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Help Centre
FAQs
My Order
You can place multiple orders for a single product if needed. However, for convenience, we recommend placing a single order if you intend to use the same design for all the items.
Design previews or mockups will be available for certain product categories or when approval is necessary due to design alterations. We will provide you with our designer’s contact number, you can connect with them for design purposes.
To avoid technical glitches and printing quantity issues, only one design is permitted per order. If you have multiple designs, we suggest placing separate orders for each one.
For bulk orders with multiple designs, please contact our support team at suresh_shivanient@yahoo.com for further assistance.
Shivani Enterprises has both an online and offline printing store. You can place orders from anywhere; however, payment must be made in advance during your purchase.
Interested in placing the same order again? We’ve streamlined the process for you! Once your initial order is fulfilled, you have the option to reorder the same products. To do so, go to your Account Name, choose “My Orders,” and click on “Re-order.”
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Payment
If you notice a duplicate debit or an amount deducted without the corresponding order placement, there’s no need to worry. Just contact our customer service team and furnish proof of payment, including transaction details or your registered email ID.
We will conduct a thorough investigation of the payment discrepancy and take appropriate action, either by issuing a refund or by proceeding with the order after capturing the payment.
Don’t worry about it; you can connect with our team, and they will provide you with further options.